Shipping policy

SHIPPING POLICY

Last Updated: 10 August 2026

1. GENERAL

This Shipping Policy ("Shipping Policy") governs the processing, dispatch, transportation and delivery of products purchased through the SOVAINE online store and forms an integral part of the Terms of Service governing the use of the Services.

SOVAINE ("SOVAINE", "we", "us" or "our"), a brand operated by HT Enterprises Private Limited, endeavours to process and fulfil each accepted order in a timely and commercially reasonable manner.

Orders may be fulfilled through third-party logistics and courier service providers, including Shiprocket and courier partners made available through its logistics network.

By placing an order with SOVAINE, the customer ("Customer", "you" or "your) acknowledges and agrees to the terms contained in this Shipping Policy.

2. ORDER PROCESSING

2.1 Orders successfully placed through the SOVAINE website are generally processed within 1–2 business days following successful payment confirmation.

2.2 Orders placed on Sundays, public holidays or other non-working days shall ordinarily commence processing on the next applicable business day.

2.3 Order processing includes activities such as payment verification, order confirmation, inventory allocation, quality checks, packing, generation of shipment documentation and handover to the applicable logistics provider.

2.4 The order-processing period is separate from the transit and delivery period.

2.5 SOVAINE reserves the right to extend processing time where reasonably necessary due to:

unusually high order volumes;
promotional or sale events;
inventory verification;
payment verification;
address verification;
operational disruptions;
unforeseen technical issues; or
circumstances beyond SOVAINE's reasonable control.

Where reasonably practicable, material delays affecting an order will be communicated to the Customer.

3. SHIPPING AND DELIVERY TIMELINES

3.1 Following dispatch, domestic orders within India are generally expected to be delivered within approximately 5–10 business days, depending upon the destination, courier service selected, serviceability and prevailing logistics conditions.

3.2 Deliveries to certain remote, rural, difficult-to-access or otherwise extended-service areas may require additional transit time and, in exceptional circumstances, may take up to approximately 15–20 business days.

3.3 The delivery estimates stated above are indicative estimates only and shall not constitute a guaranteed delivery date, unless SOVAINE expressly provides a guaranteed delivery commitment for a particular order or service.

3.4 Actual delivery time may vary based on:

(a) destination PIN code;

(b) courier availability;

(d) transportation routes;

(e) weather and environmental conditions;

(f) public holidays;

(g) seasonal or promotional order volumes;

(h) operational disruptions;

(i) governmental restrictions;

(j) incorrect or incomplete delivery information;

(k) unsuccessful delivery attempts;

(l) remote-area serviceability; and

(m) other circumstances beyond SOVAINE's reasonable control.

3.5 A delivery estimate shall commence from the date the shipment is handed over to the applicable courier or logistics provider and not necessarily from the date on which the Order is placed.

4. DELIVERY SERVICEABILITY

4.1 Delivery is subject to the serviceability of the Customer's delivery PIN code and the availability of an appropriate logistics service.

4.2 SOVAINE reserves the right to restrict or decline delivery to locations that are:

outside available courier networks;
inaccessible through available logistics services;
subject to transportation restrictions;
designated as non-serviceable by the applicable courier; or
otherwise incapable of being reasonably served.

4.3 Where an order cannot be delivered to the address provided by the Customer due to serviceability restrictions, SOVAINE may contact the Customer to seek an alternative address or provide an appropriate resolution, subject to availability and Applicable Law.

5. SHIPPING CHARGES

5.1 Shipping charges, where applicable, shall be disclosed to the Customer before completion of the relevant transaction.

5.2 SOVAINE may offer free or subsidised shipping on selected orders, products, promotional campaigns or orders satisfying specified order-value conditions.

5.3 Any minimum order value applicable to free shipping shall be determined and displayed at the time of purchase.

5.4 Promotional shipping offers may be subject to additional terms and conditions.

5.5 Unless expressly stated otherwise, shipping charges applicable to an order are separate from the Product price and any applicable taxes.

6. CASH ON DELIVERY

6.1 Cash on Delivery ("COD") may be made available for eligible locations and orders at SOVAINE's discretion and subject to courier serviceability.

6.2 A COD or handling charge may apply where applicable.

6.3 Any applicable COD charge shall be disclosed to the Customer before the Order is completed.

6.4 COD availability may be restricted based on factors including:

delivery PIN code;
order value;
previous order history;
courier restrictions;
serviceability;
fraud-prevention measures; or
other operational considerations.

6.5 SOVAINE reserves the right to suspend or restrict COD availability where reasonably necessary to prevent misuse, fraud or operational losses.

7. COURIER AND LOGISTICS PARTNERS

7.1 SOVAINE may utilise Shiprocket and courier partners available through its logistics network for the fulfilment and transportation of Orders.

7.2 The courier partner assigned to an Order may vary depending upon factors including:

destination;
PIN-code serviceability;
shipment weight and dimensions;
delivery speed;
operational availability;
courier performance;
shipping rates; and
other logistical considerations.

7.3 SOVAINE does not guarantee that a particular courier company will be used for every Order unless expressly agreed otherwise.

7.4 SOVAINE may change or substitute logistics partners where reasonably necessary without prior notice, provided that such change does not materially deprive the Customer of the applicable service or statutory rights.

8. SHIPMENT TRACKING

8.1 Following dispatch, the Customer may receive shipment tracking information through SMS, email or other available communication channels.

8.2 Tracking information may also be made available through the Customer's account or the applicable courier's tracking system.

8.3 Tracking information is provided by the applicable logistics provider and may not update continuously or immediately.

8.4 Temporary delays or discrepancies in tracking information shall not, by themselves, constitute evidence that a shipment has been lost or cancelled.

9. DELIVERY ATTEMPTS

9.1 The Customer shall ensure that the delivery address, contact number and other information supplied at checkout are accurate and complete.

9.2 The Customer shall reasonably cooperate with the courier in facilitating delivery.

9.3 Where delivery cannot be completed due to:

an incorrect or incomplete address;
an unavailable recipient;
refusal to accept the shipment;
failure to respond to courier communications;
repeated failed delivery attempts;
restricted access to the delivery location; or
other circumstances attributable to the Customer,

the courier may return the shipment to SOVAINE in accordance with its applicable procedures.

9.4 Where an order is returned due to circumstances attributable to the Customer, SOVAINE may contact the Customer regarding re-shipment or cancellation and may recover reasonable additional logistics costs where legally permissible and where such costs are disclosed or otherwise permitted under Applicable Law.

10. DELAYED DELIVERY

10.1 SOVAINE endeavours to facilitate delivery within the estimated timelines stated in this Shipping Policy but does not guarantee that every shipment will arrive within such timeframe.

10.2 SOVAINE shall not ordinarily be responsible for delays caused solely by independent third-party logistics providers, transportation networks or circumstances beyond its reasonable control.

10.3 Circumstances that may result in delayed delivery include, without limitation:

(a) severe weather;

(b) natural disasters;

(d) transportation disruptions;

(e) governmental restrictions;

(f) public emergencies;

(g) courier network congestion;

(h) exceptionally high order volumes;

(i) remote-area delivery constraints;

(j) incorrect delivery information;

(k) repeated failed delivery attempts;

(l) security restrictions; or

(m) other Force Majeure Events.

10.4 Where a shipment experiences an unusual or material delay, Customers may contact SOVAINE through the designated customer-support channels for assistance.

11. LOST, DAMAGED OR TAMPERED SHIPMENTS

11.1 Customers are advised to inspect the external condition of the package at the time of delivery.

11.2 Where the package appears materially damaged, opened, tampered with or otherwise compromised, the Customer should, where reasonably possible:

(a) document the condition of the package through photographs or video;

(b) notify the delivery personnel where appropriate; and

11.3 Where a Product is received damaged, defective, incorrect or materially compromised, the matter shall be handled in accordance with SOVAINE's Return & Refund Policy.

11.4 SOVAINE may coordinate with the applicable logistics provider to investigate shipment-related incidents and may request photographs, videos, packaging information, delivery records or other reasonable evidence necessary to investigate the matter.

12. ADDRESS CHANGES

12.1 Customers should verify their shipping information carefully before submitting an Order.

12.2 Requests to change a delivery address after an Order has been placed may be accommodated only where:

(a) the Order has not yet been dispatched;

(b) the requested address is serviceable; and

12.3 SOVAINE cannot guarantee that an address change requested after dispatch will be possible.

12.4 Where an address change results in additional logistics charges, such charges may be payable by the Customer where legally permissible and communicated in advance.

13. INTERNATIONAL SHIPPING

13.1 Unless expressly stated otherwise on the SOVAINE website, SOVAINE currently provides shipping primarily within India.

13.2 International shipping, where introduced, may be subject to separate terms relating to:

international shipping charges;
customs duties;
import taxes;
local regulatory requirements;
customs clearance;
destination-country restrictions; and
other applicable charges.

13.3 Such charges, where legally payable by the Customer, shall be the Customer's responsibility unless expressly stated otherwise.

14. FREE SHIPPING PROMOTIONS

14.1 SOVAINE may periodically provide free-shipping offers based upon specified order values, promotional campaigns, customer segments or other eligibility criteria.

14.2 Free-shipping eligibility shall be determined based upon the terms displayed at the time of purchase.

14.3 SOVAINE reserves the right to modify, suspend or discontinue promotional shipping offers, subject to Applicable Law and any orders already validly accepted.

14.4 Unless expressly stated otherwise, free shipping does not necessarily include additional services, special delivery requests, address-change charges, re-shipment costs or other exceptional logistics charges.

15. SHIPPING AND RETURNS

15.1 Shipping and return-related charges shall be governed by the applicable terms of the SOVAINE Return & Refund Policy.

15.2 Eligible returns may qualify for free return pickup in accordance with that policy and subject to logistics serviceability.

15.3 The original shipping charge, where separately paid by the Customer, may be non-refundable for customer-initiated returns, except where otherwise required by Applicable Law or expressly provided by SOVAINE.

16. CUSTOMER RESPONSIBILITIES

The Customer acknowledges and agrees to:

(a) provide accurate delivery information;

(b) provide a valid and reachable telephone number;

(d) accept the shipment when appropriately presented for delivery;

(e) comply with reasonable courier verification requirements; and

(f) promptly notify SOVAINE of any material delivery issue.

SOVAINE shall not be responsible for delivery failures arising directly from materially inaccurate information supplied by the Customer or from circumstances attributable to the Customer.

17. FORCE MAJEURE

SOVAINE shall not be liable for delay or failure in shipment or delivery to the extent caused by circumstances beyond its reasonable control, including natural disasters, floods, earthquakes, epidemics, pandemics, war, terrorism, civil unrest, governmental restrictions, transportation failures, strikes, supply-chain disruptions, infrastructure failures, telecommunications failures, courier disruptions or other comparable events.

SOVAINE shall endeavour to take commercially reasonable steps to mitigate the impact of such circumstances where practicable.

Nothing in this section shall exclude or restrict any mandatory consumer right or remedy that cannot legally be excluded.

18. LIMITATION OF DELIVERY ESTIMATES

All delivery timelines stated by SOVAINE are indicative estimates and not contractual guarantees, unless a specific guaranteed delivery commitment has been expressly provided to the Customer in writing.

The Customer acknowledges that SOVAINE may depend upon independent logistics providers for the physical transportation and delivery of Products and that transit times may therefore vary.

Nothing contained herein shall exclude or limit any statutory rights available to the Customer under Applicable Law.

19. GOVERNING LAW

This Shipping Policy shall be governed by and construed in accordance with the laws of India.

Any dispute concerning shipment, delivery or fulfilment shall be subject to the applicable dispute-resolution mechanisms and jurisdiction provisions contained in SOVAINE's Terms of Service, subject always to any mandatory rights or jurisdiction available to consumers under Applicable Law.

20. MODIFICATIONS TO THIS SHIPPING POLICY

SOVAINE reserves the right to modify, amend, supplement or replace this Shipping Policy from time to time to reflect changes in:

logistics arrangements;
courier partnerships;
shipping charges;
delivery practices;
operational requirements;
Applicable Law; or
other business circumstances.

The updated version shall be published through the Services with the applicable "Last Updated" date.

Any Order already accepted prior to a material change shall ordinarily remain subject to the Shipping Policy applicable at the time of acceptance, except where a different treatment is required by Applicable Law.

21. CONTACT INFORMATION

For shipping, delivery or logistics-related enquiries, Customers may contact:

SOVAINE
A brand operated by HT Enterprises Private Limited

Email: support@sovaine.in

Telephone: +91 9272419954

Registered / Correspondence Address:
HT ENTERPRISES PVT. LTD., JANAK RESIDENCY, NEW TOWN, BADNERA, AMRAVATI, MAHARASHTRA, INDIA, 444701.

For return and refund matters, please refer to the SOVAINE Return & Refund Policy.

22. ACKNOWLEDGEMENT

By placing an Order through the SOVAINE Services, the Customer acknowledges that delivery timelines are estimates, that fulfilment may involve third-party logistics providers, and that shipment and delivery are subject to destination serviceability, operational conditions and the provisions of this Shipping Policy.

END OF SHIPPING POLICY