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Refund policy

RETURN & REFUND POLICY

Last Updated: 10 August 2026

At SOVAINE, we want you to shop with confidence. If a product does not work out for you, we offer a 14-day return window for eligible products, subject to the conditions set out below.

This Return & Refund Policy forms part of SOVAINE's Terms of Service and should be read together with our Privacy Policy and Shipping Policy.

 

 

1. 14-DAY RETURN WINDOW

You may request a return within 14 days from the date your order is delivered.

The return request must be submitted within this period. Once the 14-day period has expired, a return may not be accepted unless otherwise required under applicable law or approved by SOVAINE as an exception.

 

 

2. RETURN ELIGIBILITY

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be unwashed.

  • Be free from stains, marks, perfume, deodorant, makeup or body odour.

  • Have all original SOVAINE tags, price tags and labels attached and intact.

  • Be returned in its original packaging, together with applicable accessories.

  • Be accompanied by the relevant order number or proof of purchase.

Products that do not meet these conditions may be rejected following inspection.

Please note

For hygiene, product integrity and resale reasons, we cannot accept products that show signs of use, washing, alteration, damage, staining or removal of original tags.

 

 

3. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: ht.enterprizez@gmail.com

Please include:

  • Your order number;

  • The product you wish to return; and

  • The reason for the return.

Please do not send any product back without first receiving return instructions from SOVAINE.

Unauthorised returns may not be accepted or may be returned to the customer at the customer's cost, subject to applicable law.

Once your return request is approved, we will provide the applicable return instructions and arrange the return pickup where the service is available.

 

 

4. FREE RETURN PICKUP

For eligible returns, SOVAINE provides return pickup at no additional charge, subject to courier and pickup serviceability at the delivery address.

Free return pickup applies to eligible customer-initiated returns such as:

  • Size or fit issues;

  • Change of mind;

  • Colour preference; or

  • Other reasons permitted under this policy.

If reverse pickup is unavailable at your location, SOVAINE may provide alternative return instructions.

 

 

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We recommend checking your order promptly after delivery.

If you receive:

  • A damaged product;

  • A defective product;

  • The wrong product;

  • A missing item; or

  • A product with a significant quality issue,

please contact us within 48 hours of delivery.

Please provide your:

  • Order number;

  • Description of the issue; and

  • Clear photographs and/or video showing the product and, where reasonably possible, the packaging received.

This information may be required to enable SOVAINE and/or its logistics partners to investigate and resolve the issue.

After verification, SOVAINE may provide an appropriate resolution, which may include a replacement, refund or other remedy, depending upon the circumstances and applicable law.

For confirmed damaged, defective or incorrectly supplied products, SOVAINE will bear the applicable return shipping cost.

 

 

6. SIZE, FIT AND CHANGE-OF-MIND RETURNS

Eligible returns arising from:

  • Size;

  • Fit;

  • Colour preference;

  • Change of mind; or

  • Other eligible customer preferences

may be requested within 14 days of delivery, provided that the product satisfies all return conditions.

For eligible returns of this nature:

Return pickup is free, subject to serviceability.

If a shipping charge was separately paid by the customer on the original order, such original shipping charges are non-refundable for customer-initiated returns, unless otherwise required by applicable law or expressly stated by SOVAINE.

 

 

7. NON-RETURNABLE PRODUCTS

The following may not be eligible for return:

  • Products specifically identified as non-returnable on the product page;

  • Products that have been worn, washed or altered;

  • Products damaged after delivery due to customer handling or use;

  • Products with removed, damaged or missing tags or labels;

  • Products showing stains, makeup, perfume, deodorant or body odour;

  • Products returned without required original packaging or accessories;

  • Gift cards; and

  • Other products specifically identified as non-returnable before purchase.

Where a product-specific return condition is displayed on the relevant product page or at checkout, that condition shall apply to the relevant Product.

Nothing in this section is intended to exclude any consumer right or remedy that cannot lawfully be excluded under applicable law.

 

 

8. EXCHANGES

SOVAINE does not currently offer direct product exchanges.

If you require a different size, colour or product, you may return the eligible product in accordance with this policy and place a new order for the desired Product.

This approach allows the return and new purchase to be processed independently and avoids holding replacement inventory against a pending return.

 

 

9. RETURN INSPECTION

All returned Products are subject to inspection after receipt.

SOVAINE will determine whether the returned Product satisfies the eligibility requirements of this policy.

A return may be rejected where the Product:

  • Shows signs of use;

  • Has been washed or altered;

  • Has missing or damaged tags;

  • Has stains, odour or other contamination;

  • Has been damaged after delivery;

  • Is materially different from the Product originally supplied; or

  • Otherwise fails to satisfy the applicable return conditions.

Where a return is rejected following inspection, SOVAINE may arrange to return the Product to the Customer. Any applicable additional shipping cost will be communicated to the Customer before such shipment, subject to applicable law.

 

 

10. REFUNDS

Once an eligible returned Product has been received and successfully inspected, SOVAINE will notify you whether the refund has been approved.

For approved returns, the refund will generally be initiated within 7–10 business days after completion of the return inspection.

Refunds will ordinarily be issued to the original payment method used for the purchase.

The time taken for the refunded amount to appear in your bank account, card account or other payment account may vary depending upon the applicable bank, payment provider or financial institution.

SOVAINE is not responsible for delays attributable solely to a bank, payment gateway or other financial institution after the refund has been successfully initiated by SOVAINE.

 

 

11. SHIPPING CHARGES AND REFUNDS

Customer-Initiated Returns

For eligible returns arising from size, fit, colour preference or change of mind:

  • Return pickup is free, subject to serviceability.

  • Any original shipping charge separately paid by the Customer is non-refundable, unless otherwise required by applicable law or expressly stated otherwise.

Defective, Damaged or Incorrect Products

Where SOVAINE confirms that a Product was defective, damaged or incorrectly supplied:

  • SOVAINE will arrange the return at no additional cost to the Customer;

  • An appropriate refund or replacement will be provided, as applicable; and

  • Any original shipping charge separately paid by the Customer will be refunded where applicable.

 

 

12. SALE AND PROMOTIONAL PRODUCTS

Products purchased during a sale, clearance event or promotional campaign may be subject to specific return conditions.

Where different return conditions apply, they will be clearly disclosed on the relevant Product page, promotional communication or checkout interface before purchase.

A promotional discount does not, by itself, remove any statutory consumer right or remedy that cannot lawfully be excluded.

 

 

13. ORDER CANCELLATION

If you wish to cancel an Order, please contact SOVAINE as soon as possible after placing the Order.

Cancellation may be possible only before the Order has entered processing or has been dispatched.

Once an Order has been dispatched, cancellation may no longer be possible and the Order may instead be subject to the applicable return procedure.

Where a cancellation is successfully processed before dispatch, any eligible refund will be initiated to the original payment method.

 

 

14. EXCESSIVE OR ABUSIVE RETURN ACTIVITY

SOVAINE reserves the right, to the extent permitted by applicable law, to review patterns of excessive, fraudulent or abusive return activity.

This may include circumstances involving:

  • Repeated returns of used or altered Products;

  • False claims concerning damaged or defective Products;

  • Intentional misuse of return facilities;

  • Product substitution;

  • Fraudulent refund claims; or

  • Other conduct reasonably indicating abuse of the return or refund process.

Where reasonably necessary and legally permissible, SOVAINE may restrict certain return privileges, require additional verification or take other appropriate measures.

Nothing in this section shall affect any legitimate statutory consumer right.

 

 

15. EXCEPTIONS AND STATUTORY RIGHTS

SOVAINE aims to administer this policy fairly and consistently.

However, nothing in this Return & Refund Policy shall be interpreted as excluding, restricting or overriding any consumer right, warranty, guarantee or remedy that is mandatorily available under applicable law.

Where applicable law provides a remedy that is more favourable to the Customer than the terms stated in this policy, the applicable statutory requirement shall prevail to the extent of the inconsistency.

 

 

16. POLICY CHANGES

SOVAINE may amend or update this Return & Refund Policy from time to time to reflect changes in its operations, Products, logistics arrangements, payment systems, business practices or applicable legal requirements.

The updated version shall be published on the SOVAINE website with the applicable Last Updated date.

Orders already accepted before a material change will ordinarily remain subject to the policy applicable at the time of acceptance, unless otherwise required by applicable law.

 

 

17. CONTACT US

For questions concerning returns, refunds or cancellations, please contact:

SOVAINE
A brand operated by HT Enterprises Private Limited

Email: returns@sovaine.in

Telephone: +91 9272419954

Registered / Correspondence Address:
HT ENTERPRISES PVT. LTD., JANAK RESIDENCY, NEW TOWN, BADNERA, AMRAVATI, MAHARASHTRA, INDIA, 444701.

When contacting us regarding an Order, please provide your Order Number so that we can assist you efficiently.

 

 

RELATED POLICIES

Terms of Service: https://shop.sovaine.in/policies/terms-of-service

Privacy Policy: https://shop.sovaine.in/policies/privacy-policy

Shipping Policy: https://shop.sovaine.in/policies/shipping-policy

END OF RETURN & REFUND POLICY